Terms and Conditions

Last updated: April 2026

These Terms and Conditions (“Terms”) govern your use of the website au.ionethink.com and any services provided by iOnethink (“we”, “us”, or “our”). By accessing our website or engaging our services, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. About Us

iOnethink is a digital agency providing web design, WordPress development, eCommerce solutions, and digital marketing services to businesses in Australia. We operate during Australian Eastern Standard Time (AEST) business hours and serve clients remotely from our team based in India.

For any enquiries relating to these Terms, contact us at [email protected].

2. Acceptance of Terms

By using our website, requesting a quote, or engaging iOnethink for any service, you confirm that you:

Are at least 18 years of age or are acting on behalf of a registered business
Have the legal authority to enter into a binding agreement
Accept these Terms in full, without modification

If you do not agree to these Terms, please do not use our website or services.

3. Our Services

iOnethink provides the following services:

Custom website design and development (WordPress)
eCommerce website design and development
Website redesigns and migrations
Digital marketing and SEO services
Website maintenance and support

The specific scope, deliverables, timeline, and pricing for each project are agreed upon in a separate written proposal or service agreement before work commences. These Terms apply in addition to any such agreement.

4. Quotes and Pricing

All quotes provided by iOnethink are valid for 30 days from the date of issue unless otherwise stated. Quotes are based on the project scope discussed at the time and may be revised if the scope changes.

All prices are quoted in Australian Dollars (AUD) unless otherwise specified.
Prices are exclusive of GST unless explicitly stated as GST-inclusive.
A deposit is required before work commences. The deposit amount will be specified in your proposal.
Final payment is due upon project completion and prior to the website going live or files being delivered.

iOnethink reserves the right to adjust pricing for ongoing or retainer services with 30 days written notice.

5. Payment Terms

Payment terms are as follows:

A deposit (typically 50%) is required to commence work. This deposit is non-refundable once work has begun.
The remaining balance is due upon project completion, prior to delivery or launch.
Invoices are due within 7 days of issue unless otherwise agreed in writing.
Late payments may incur an interest charge of 2% per month on the outstanding balance.
iOnethink reserves the right to pause or suspend work on any project where payment is overdue.

For ongoing services (such as maintenance or digital marketing retainers), payment is due monthly in advance.

6. Client Responsibilities

To enable iOnethink to deliver your project on time and to a high standard, you agree to:

Provide all required content (text, images, logos, and brand assets) by the agreed deadline
Respond to requests for feedback, approvals, or information within 5 business days
Ensure that any content you supply does not infringe the intellectual property rights of any third party
Designate a single point of contact on your team for project communications
Provide accurate information about your business, target audience, and goals

Project timelines may be extended if client-side delays occur. iOnethink will not be held responsible for delays caused by the client’s failure to meet the above responsibilities.

7. Revisions and Change Requests

Each project proposal includes a specified number of revision rounds. Revisions within scope are included at no additional charge. The following applies to changes outside the agreed scope:

Additional revision rounds will be quoted and charged at our standard hourly rate.
Significant changes to the project scope (such as adding new pages, features, or functionality) will be treated as a new quote and may affect the project timeline.
Requests for changes must be submitted in writing via email to [email protected].

8. Intellectual Property

Your content: You retain full ownership of all content, images, text, and materials you supply to iOnethink for use in your project.

Our work product: Upon receipt of full payment, iOnethink assigns to you ownership of the final website design and all custom code created specifically for your project.

Third-party assets: Some projects may incorporate licensed third-party assets such as stock photography, fonts, WordPress themes, or plugins. These assets are subject to their own licence agreements and ownership remains with the respective rights holders. iOnethink will inform you of any such assets used in your project.

Our portfolio: iOnethink reserves the right to display your completed website in our portfolio and in marketing materials unless you request otherwise in writing prior to project commencement.

9. Confidentiality

Both parties agree to keep confidential any sensitive business information shared during the course of a project. iOnethink will not disclose your proprietary business information, trade secrets, or client data to any third party without your written consent, except where required by law.

This obligation of confidentiality remains in effect for two (2) years following the completion or termination of a project.

10. Warranties and Disclaimers

iOnethink warrants that:

Services will be performed with reasonable skill and care
Completed websites will function as described in the agreed project scope at the time of delivery

iOnethink does not warrant that:

Your website will achieve specific search engine rankings or traffic targets
Your website will be entirely free of errors or interruptions after launch
Results from digital marketing campaigns are guaranteed

To the extent permitted by Australian Consumer Law, all other warranties, express or implied, are excluded.

11. Limitation of Liability

To the maximum extent permitted by law, iOnethink’s total liability to you for any claim arising out of or in connection with our services shall not exceed the total fees paid by you for the specific project or service giving rise to the claim.

iOnethink is not liable for:

Loss of revenue, profit, or business opportunities
Loss or corruption of data
Indirect, consequential, or incidental damages of any kind
Downtime, errors, or failures caused by third-party hosting providers, plugins, or platforms

Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law that cannot be excluded or limited by agreement.

12. Termination

Either party may terminate a project or service agreement by providing 14 days written notice to the other party.

Upon termination:

You will be invoiced for all work completed up to the date of termination, calculated at our standard hourly rate if a fixed-price project has not been completed.
The deposit paid is non-refundable if work has commenced.
iOnethink will provide you with all completed work and files upon receipt of any outstanding payment.

iOnethink reserves the right to terminate a project immediately and without notice if a client engages in abusive, threatening, or unlawful behaviour.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

iOnethink encourages resolution of any disputes through direct communication in the first instance. Please contact us at [email protected] before initiating any formal proceedings.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, pricing, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated Terms.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

iOnethink Email: [email protected] Website: au.ionethink.com Business Hours: Monday to Friday, 9:00 am – 5:30 pm AEST