Privacy Policy

Last updated: April 2026

iOnethink (“we”, “us”, or “our”) operates the website au.ionethink.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or enquire about our services. By using our website, you agree to the terms of this policy.

1. Information We Collect

We may collect the following information when you visit our website or contact us:

• Contact details — your name, email address, phone number, and business name when you submit an enquiry or contact form.
• Usage data — IP address, browser type, pages visited, and time on site, collected automatically via cookies and analytics tools.
• Project information — details about your website requirements, budget, or timeline that you voluntarily share with us.

We do not collect payment card data directly. Any payments are handled through secure third-party platforms.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes or proposals for our services
• Deliver web design, WordPress development, eCommerce, and digital marketing services
• Send service-related communications such as project updates and invoices
• Improve our website based on usage patterns and feedback
• Comply with our legal obligations under Australian law

We will not use your personal information for purposes unrelated to our services without your explicit consent.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — trusted third-party tools we use to run our business (such as Google Analytics and email platforms) who are contractually required to protect your data.
• Legal authorities — if required by law or a valid legal process.

iOnethink is based in India and serves clients in Australia. By using our website, you acknowledge that your data may be processed in India. We take appropriate steps to ensure your data is handled securely and in accordance with the Australian Privacy Act 1988 (Cth).

4. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. Types of cookies we use:

• Essential cookies — required for the website to function correctly.
• Analytics cookies — Google Analytics tracks page views and user behaviour to help us improve the site.
• Preference cookies — remember your settings for future visits.

You can instruct your browser to refuse cookies at any time. Some parts of our website may not function correctly if you do so. We do not use cookies to serve third-party advertising.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry and contact form data is typically retained for up to three (3) years. To request deletion of your data, contact us at [email protected].

6. Security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, or disclosure. Our website uses SSL encryption and we restrict access to client data.

No method of transmission over the internet is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security.

7. Your Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

iOnethink Email: [email protected] Website: au.ionethink.com Business Hours: Monday to Friday, 9:00 am – 5:30 pm AEST